Frustrated after Macy’s ignores potential saleApr 14th, 2009 | By Zach | Category: Blogs
My wife and I are friends with a couple that just moved to Springfield. They didn’t want to lug their furniture half-way across the country, so they sold what they had and saved up some cash.
We made the rounds with them and went down furniture row (Independence Street). Still, couldn’t find anything they liked.
Later, we went down to Macy’s (at about 7 or 8 p.m.) and they found a loveseat and furniture set they just … well … loved.
As we were searching (for about an hour), no salesperson stopped by to help, even as several Macy’s employees walked by. Finally, as we sat on the furniture set she was intent on buying, we stopped one of the employees. The lady didn’t work in the department, but she went to find someone. About 15 minutes later, she came back.
Everyone working in the furniture department had left for the day. Apparently, she couldn’t help us, either, so she gave the couple a business card to call one of the salespeople and leave a message.
Discouraged and irritated, they took their $2,500 and bought furniture somewhere else.
The moral of the story: pay attention to your customers; and have a salesperson on duty at all times.